- Shipping time does not including handling time of 1-3 business days.
- Please note that during Holiday periods, shipping times may increase due to system volume.
- If ordering multiple items, you may receive more than one package and/or one package before another. This is to ensure that you begin to receive your items as swiftly as possible.
- Expedited DHL / FedEx shipping is available for a charge of $29.99 USD.
- If you require express delivery, please contact us via email at email@example.com and we will gladly assist you.
- All items are shipped with tracking available.
- If you have a question about tracking a particular order, please contact us via email at firstname.lastname@example.org and we will gladly assist you.
- Please ensure that your email address is included in your order details to receive tracking updates via email. For assistance with adding your email address to your order details, please contact us at email@example.com and we will gladly assist you.
We use USPS and DHL to deliver shipments domestically.
We will accept cancellations within 12 hours of an order being placed. Once a shipment has been dispatched, we ask customers to please refer to our refund and return policy.
If you received a parcel that has been damaged in transit, please contact our customer service team at firstname.lastname@example.org right away for assistance.
We thank you for your support and understanding.